Professional lesson
Build the function, not only the tools
When Marty joined Jimmy John’s as IT director, he recalls an organization with effectively no established IT function. The work was larger than installing technology: it meant helping create a durable capability, with people, priorities, support, and accountability.
Professional lesson
Scale turns exceptions into systems
A point-of-sale program reaching roughly 1,000 restaurants required repeatability. At that scale, deployment, support, reporting, and operational feedback cannot depend on individual heroics. The lesson is to design the operating system around the technology.
Professional lesson
Reporting should help people decide
Enterprise reporting matters when it shortens the distance between an operational question and a responsible decision. The useful work is not simply collecting more data; it is creating shared definitions and making the result understandable to the people who act on it.